Capacity Building for Micro Finance and Micro Credit Organizations
A Resource Center for all MFI Leaders, People Managers, HR Teams and Service Providers....
To help you address your most pressing people issues, share cutting edge best practices in People Management and Capacity Building and provide you with a range of tools around People Management, HR Systems and Processes and Capability Building. [more]
HR Systems & Processes
From recruitment to training to retention... A wealth of resources, process maps, templates and tools to help you manage your Talent more effectively.
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Training & Development
Training Toolkits to build capability.Self learning modules, brown bag sessions to be run internally and Workshops.
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Research & Benchmarking
Best Practices and Cutting Edge Research to help you drive Continuous Improvement
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Audits & Surveys
Dipsticks and Questionnaires to track organizational and leadership impact and effectiveness and determine employee and customer satisfaction.
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Resources to help your members Empower the Customer – Women. Find guides, toolkits, information and training material on Legal, Vocational and Entrepreneurship issues.
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Ask the Expert
Have your People-related Queries answered by our expert Panel of HR Specialists.
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Training Calendar for March
- 1Interviewing skillsTrain the Trainer for MFI training partners. Delhi. March. 7 - 8
- 2HR SchoolEnd to End Human Resources Management training for HR professionals in the MFI context. Bangalore. Module 1 - March. 7 - 10
- 3Customer ServiceTrain the Trainer for internal facilitators to train Loan officers in your organization. Hyderabad. March. 14 - 15
- 4Feedback and Coaching skillsTrain the Trainer for Area/ Regional managers to train Branch Managers in your organization. Delhi. March. 20 - 21
Articles
At Crossroads – Forbes article on Microfinance: A journey of success. [read more]
Current Human Resource Challenges in the Microfinance Industry – To learn more, read a survey conducted by Microfinance Insights across 31 countries. [read more]
Discussion Board
Is retaining loan officers a challenge in your organization?
Our organization has been facing the challenge of retaining Loan Officers (known internally as Field Assistants). We conducted an extensive survey to analyze the reasons for a high turnover. The findings suggest that a number of factors influence retention and turnover of Loan Officers. [read more]