Research and Benchmarking On the Path of Excellence…
Leverage Best Practices for Business Advantage
MFIs are confronted with the reality of being geographically dispersed organizations, dealing with a vast number of customers, through fairly young staff members, handling a large number of transactions. Therefore, there is a simultaneous need to internally, ensure established, standardized operating procedures, processes and policies and from a client perspective, to create and deliver innovative, standardized products.
The people process implications of these industry realities are extensive.
However, there is much to be learnt and leveraged from best practices that have been proven in other domains and industries as well as by leveraging best practices from within the Micro Finance Industry.
In this section, we bring to you two categories of information:
Research:
Articles, surveys, scholarly findings, books and opinions from some of the best minds across industries on key, topical areas of interest / people challenges confronting the Micro Finance Industry. Also find best practices from other Industries in this Section.
Cutting Edge People Practices in MFIs:
We will conduct regular benchmarking studies across MFIs globally (where we would welcome your participation!) and publish Best Practices reports in this Section.
In Focus
MFI HR Benchmarking Report
Capability Building Best Practices across 8 Indian MFIs [coming soon]
“How do the Ritz and Southwest Airlines do it?”
An article on how these organizations leverage employee training and development to deliver customer delight.
[read more]